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Get clear answers, backed by law.

Service Dog & Emotional
Support Animal FAQs

Everything you need to know about usservicepets.com

Frequently Asked Questions

What happens if I don't qualify?
You’ll receive a full refund if you don’t qualify.
Are there any hidden fees?

No, we believe in transparent pricing.

How much does this cost?

It typically ranges from $89 to $149 depending on your needs.

Is this a real ESA letter?

Yes, it’s signed by licensed healthcare provider under relevant laws.

Will my landlord accept this?

Yes, landlords are legally required to accept a valid ESA letter under the Fair Housing Act.

What is on an ESA letter?

A valid ESA letter must be on a licensed professional’s official letterhead with their signature and license number. It also needs to confirm your disability and explain how the animal specifically supports your mental health.

What qualifies a dog as a "service dog"?

To qualify as a service dog, the animal must be individually trained to perform specific tasks that directly mitigate a handler’s physical or mental disability which limits major life activities.

Can any breed be a service dog? (And do they need vests?)

Yes, any breed can be a service dog and businesses cannot exclude a dog based on breed alone. Many handlers use a leash & tethered (required by law), and vest, ID tags and cards (optional) so their service dog can move freely without distraction.

What 2 questions can a business legally ask?

When a disability is not obvious, businesses may only ask if the dog is a service animal required for a disability and what specific tasks it performs; they are strictly prohibited from requesting medical proof or a task demonstration.

Can I be denied housing because of my ESA?

Generally, a landlord cannot deny you housing for having an ESA unless the specific animal is proven to be dangerous or causes an undue financial or administrative burden on housing management.

Are pet fees waived for ESAs?

Yes, ESA owners are exempt from pet fees by law.

Is this HIPAA compliant?

Yes, all personal health data is handled securely and privately.

Will this comply with federal law?

Yes, our services are based on the Fair Housing Act and ACAA.

What types of pets qualify as ESAs?

Common ESAs include dogs, cats, rabbits, and birds.

Is there a size limit for my ESA?

There is no federal limit, but landlords may have housing space rules.

How do I get started?

Just fill out our pre-screening form to begin the process.

How long does it take to receive the letter?

Usually within 24 to 48 hours after evaluation.

Can I fly with my ESA?

Airlines now require pets to travel as regular pets, but ESA letters may still help.

What other rights do I have?

You’re protected under the Fair Housing Act for housing and sometimes local travel rules.

Vanessa Mauritus

Vanessa Mauritus

Location Oahu, HI
Best decision ever!

This service completely changed daily routine. It's always annoying dealing with the public but thanks to my id card and my registration, I was able to bring my dog Mili with me. The site was easy to use, and the support team was patient. Now I can finally focus on my health without worrying about losing my best friend.

Kelly W.

Kelly W.

Location Chicago, IL
Professional, Respectful, and Private Evaluation Experience

My experience was professional, respectful, and private from start to finish. The Licensed Clinical Social Worker took the time to complete a thoughtful evaluation and made the process clear and comfortable. I appreciated the supportive communication and the care taken to protect my personal information throughout the process.

Patricia P.

Patricia P.

Location Chicago, IL
Forever thankful!

This gave me peace of mind at a very stressful time in my life. Forever thankful.

Lloyd S.

Location Brooklyn, NY
Switched from Another Provider
This was so much easier than another site I tried before. I was completely confused there and kept giving up. It took me three months before finding US Service Pet, and I’m so thankful I did.
Steve A.

Steve A.

Location Miami, FL
I highly recommend them

I loved how simple it was to navigate their site. They picked up the phone answered all my question and my order came quickly, and I haven’t had a single problem using it.

Janet B.

Location Miami, FL
Travel & Boarding Verification
Easy, reliable, and legit. We’ve already used the ID for boarding and international cruise with no issues. Everything arrived as promised.

Sarah E.

Location Seattle, WA
Fast Shipping & Clear Process
After reading through the reviews, I decided to use US Service Pets, and I’m so glad I did. They made everything simple and clear. Shipping was fast and exactly what they said it would be. I’d absolutely recommend them to family and friends.

Angela Y.

Location Orlando, FL
Public Access Made Easy
I’m so happy I can take my dog with me now, and the ID card makes everything easier. I show it to everyone and constantly recommend your site to friends. You guys are the best.

Martha L.

Location San Diego, CA
Second-Time Registration
This is our second dog registered, and once again the process was incredibly easy. Having our service dog properly registered has been a huge help for my husband and our new puppy. We’re very grateful.

Smith H.

Location Denver, CO
First-Time User
Super easy process and very simple to navigate. I didn’t feel overwhelmed at all, which I really appreciated.